This is a classical example on when a
business will not contact the service
supplier to talk about whatever issue it
took place or give the opportunity to fix a
problem. Nor decides to negotiate or honor
the invoice:


I am sorry you feel that way. Our company
is always honoring the services which we
render. I never seen such a bad translation
in 18 years of doing business and then
receiving such cocky e-mails. Therefore, I
am sorry we will not be able to do business
with you again. Because of the bad
translation, we were late on our delivery
time. I always stand up for my translators
and pay them but this time it was
unacceptable and I will not jeopardize my
client relationship.

I hope you understand my point of view. I
wish you the best!

Elke


wrote on 3/26/2007, 10:53 PM:
Elke,
Thanks for the email. It is easy to get
something and work on it than having to
start from scratch. This is a classical excuse
of agencies that will get translator's work,
tell them that the job is unacceptable, and
decide on not paying.

I have been translating over 17 years.
There are always people out there trying to
make an excuse to not honor the invoice.
This is what is known as trust. You trusted
me and I delivered something that was not
acceptable.

You or Christine did not contacted me and
made assumptions that the translation was
not good. Moreover, hired 2 people to look
at it without giving me a chance to "fix"
the problem. At the end, I am the bad guy
here. Why someone did not called or email
me right away to inform of the problem? I
never received such courtesy.

That's ok, If this is the way you do
business, you won 80 or 90 dollars now,
but you will never get ahead by treating
translators like this.
Exercise extreme care when dealing with
IRU Language Translation Services in
Houston, Texas.
client bad payers, dealing with bad payers, how to
prevent clients from paying you late, how to
handle slow payers, bad payers, bad payers (money
matters), dealing with clients that won't pay

___________________________________
_____
Date: Mon, 26 Mar 2007 15:18:03 -0500
From: iru2000@aol.com
Subject: Re: Your Translation




I assume you did not see all the
corrections that were made to the
document. If I would have known that you
wouldn't be able to do a decent translation
I would never asked you to have it
translated. Therefore, I had to spent a lot
of money to correct your translation. You
are right, I cannot pay you because I have
to pay the proofreaders. As you know,
correcting a bad translation cost you more
than to start all over; which I should have
done.

I hope you understand my point of view
and hopefully the next time you will be
honest with me what you can do and what
you can't do.

Elke


Hello Christine,
Thanks for your email. I looked over both
files. One, it is easy to look at someone's
work and improve it. Two, if the translation
was so bad or of poor quality, why did you
wait 2 days to let me know? Third, the
same old story: Well, it cost us time and
money and now I wont honor Lars's
invoice. Do you really believe this is fair? I
mean, there is no excuse of not contacting
me via phone. If you had given me more
time, I go have hired someone to
proofread the translation. But no, I need
this ASAP.
So, now, I ask you: How are we going to
resolve this?



----- Original Message -----
From: IRU Language and Translation
Services
Sent: Friday, March 23, 2007 1:38 PM
Subject: Your Translation

Dear Translator

Attached please find the corrected
document. We had the document
proofread 3 times because it was very poor
quality which cost us a lot of time and
money.

It also placed us in a bad position with our
client. Please let us know how we can
resolve this.


--
IRU Language & Translation Services
2909 Hillcroft Ave. #538
Houston, TX 77057
Phone: 713-266-0020
Fax: 713-266-1716
Please visit us at www.iru-services.com


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IRU Language Training & Translation
Services was established in 1989 as a
language and translation service. IRU has
been committed to faithfully serving

http://www.merchantcircle.com/business/Ir
u.Language.And.Translation.Services.713-2
66-0020 Houston's international
community by providing translation,
interpretation, and personalized language
training in any language.



IRU is registered with the American
Translators Association (ATA), Houston
Interpreters and Translators Association
(HITA) and Better Business Bureau (BBB).

IRU's office is located in central Houston,
Texas and serves not only the Greater
Houston area but the entire United States
and the world.

IRU's instructors and staff serve executive
transferees and their families from Europe,
Asia, and other parts of the world by
assisting them not only in improving their
English skills, but also in adjusting to life in
the United States. IRU's training program
provides students with a cultural
awareness and understanding resulting in
improved work relationships between local

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