This is a classical example on when a business will not contact the service supplier to talk about whatever issue it took place or give the opportunity to fix a problem. Nor decides to negotiate or honor the invoice: I am sorry you feel that way. Our company is always honoring the services which we render. I never seen such a bad translation in 18 years of doing business and then receiving such cocky e-mails. Therefore, I am sorry we will not be able to do business with you again. Because of the bad translation, we were late on our delivery time. I always stand up for my translators and pay them but this time it was unacceptable and I will not jeopardize my client relationship. I hope you understand my point of view. I wish you the best! Elke wrote on 3/26/2007, 10:53 PM: Elke, Thanks for the email. It is easy to get something and work on it than having to start from scratch. This is a classical excuse of agencies that will get translator's work, tell them that the job is unacceptable, and decide on not paying. I have been translating over 17 years. There are always people out there trying to make an excuse to not honor the invoice. This is what is known as trust. You trusted me and I delivered something that was not acceptable. You or Christine did not contacted me and made assumptions that the translation was not good. Moreover, hired 2 people to look at it without giving me a chance to "fix" the problem. At the end, I am the bad guy here. Why someone did not called or email me right away to inform of the problem? I never received such courtesy. That's ok, If this is the way you do business, you won 80 or 90 dollars now, but you will never get ahead by treating translators like this. Exercise extreme care when dealing with IRU Language Translation Services in Houston, Texas. client bad payers, dealing with bad payers, how to prevent clients from paying you late, how to handle slow payers, bad payers, bad payers (money matters), dealing with clients that won't pay ___________________________________ _____ Date: Mon, 26 Mar 2007 15:18:03 -0500 From: iru2000@aol.com Subject: Re: Your Translation I assume you did not see all the corrections that were made to the document. If I would have known that you wouldn't be able to do a decent translation I would never asked you to have it translated. Therefore, I had to spent a lot of money to correct your translation. You are right, I cannot pay you because I have to pay the proofreaders. As you know, correcting a bad translation cost you more than to start all over; which I should have done. I hope you understand my point of view and hopefully the next time you will be honest with me what you can do and what you can't do. Elke Hello Christine, Thanks for your email. I looked over both files. One, it is easy to look at someone's work and improve it. Two, if the translation was so bad or of poor quality, why did you wait 2 days to let me know? Third, the same old story: Well, it cost us time and money and now I wont honor Lars's invoice. Do you really believe this is fair? I mean, there is no excuse of not contacting me via phone. If you had given me more time, I go have hired someone to proofread the translation. But no, I need this ASAP. So, now, I ask you: How are we going to resolve this? ----- Original Message ----- From: IRU Language and Translation Services Sent: Friday, March 23, 2007 1:38 PM Subject: Your Translation Dear Translator Attached please find the corrected document. We had the document proofread 3 times because it was very poor quality which cost us a lot of time and money. It also placed us in a bad position with our client. 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IRU has been committed to faithfully serving http://www.merchantcircle.com/business/Ir u.Language.And.Translation.Services.713-2 66-0020 Houston's international community by providing translation, interpretation, and personalized language training in any language. IRU is registered with the American Translators Association (ATA), Houston Interpreters and Translators Association (HITA) and Better Business Bureau (BBB). IRU's office is located in central Houston, Texas and serves not only the Greater Houston area but the entire United States and the world. IRU's instructors and staff serve executive transferees and their families from Europe, Asia, and other parts of the world by assisting them not only in improving their English skills, but also in adjusting to life in the United States. 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